CRM Support Agent

San Clemente, CA

Job Overview
 

DealerSocket designs, developments and delivers a product suite of software solutions for every department in an automotive dealership. We provide a single platform containing marketing, finance, sales, service, customer experience, and data mining solutions. More than 200,000 users at over 10,000 auto dealerships throughout the U.S., Canada, and Australia are optimizing their dealership with in-depth statistics to save critical time and money, while increasing sales and staff effectiveness, all powered through DealerSocket.

To see more about us and our environment go to: 

https://www.themuse.com/companies/dealersocket

 
The CRM Support Agent will be responsible for receiving inbound voicemail & emails requesting training or technical support for DealerSocket, and following up on open tickets until resolution is found. This person will work closely with the customers as well as other departments within our organization to resolve their concerns.
 
This position is part-time/ full-time with flexible hours. The goal of this position is to gain product knowledge and technical understanding of DealerSocket, with opportunities for advancement within the company upon graduation. 
 
 
Education:  
High School Diploma or Equivalent; some college courses preferred
 
 
Experience:  
1+ years of Customer Service Experience, 1+ years of technical Support Experience preferred
 
Required Skills:
Excellent oral and written communication skills are required.  Writing samples may be required upon request.
Must have the ability to work in a fast paced office environment.
Ability to identify business issues/requirements and to solve problems with many variables and unique situations.
Must be able to deal effectively with people. Ability to work under pressure is essential.