Customer Service Representative

Provo, UT

COMPANY SUMMARY

DealerSocket was founded in 2001 and is an industry-leading provider of Software as a Service (SaaS) solutions for the automotive industry.  We help automotive dealers increase staff effectiveness, uncover sales opportunities, and increase customer retention- leading to increased revenue month after month.  We are growing exponentially, and are looking for phenomenal people to grow with us.  In 2015 we expanded our product lines, doubled our employee base, and opened new offices across the country.  We pride ourselves on our amazing people, top-notch technology, and fun employee-focused corporate culture.

Job Overview

Will be responsible for receiving inbound voicemail & emails requesting training or technical support for DealerSocket, and following up on open tickets until resolution is found. This person will work closely with the customers as well as other departments within our organization to resolve their concerns.

This position is part-time/ full-time with flexible hours. The goal of this position is to gain product knowledge and technical understanding of DealerSocket, with opportunities for advancement within the company upon graduation. 

Education:  High School Diploma or Equivalent; some college courses preferred

Experience:  1+ years of Customer Service Experience, 1+ years of technical Support Experience preferred

Required Skills:

  • Excellent oral and written communication skills are required.  Writing samples may be required upon request.
  • Must have the ability to work in a fast paced office environment.
  • Ability to identify business issues/requirements and to solve problems with many variables and unique situations.
  • Must be able to deal effectively with people. Ability to work under pressure is essential.