Product Expert- Automotive Dealership Management Software

Draper, UT

We design, develop, and provide a technology platform for automotive dealership industry. We have a product suite of really cool software solutions for just about every department of our customer's business. 1/3 of all cars sold in the US and Canada are sold by companies using our products. 

We offer:

Awesome products: analytics, marketing, finance, sales, service, customer experience, and data mining solutions

Advancement opportunities: DealerSocket is growing rapidly. We have made several strategic acquisitions in order to deliver even more services to our clients which adds to already diverse career paths.

Free soda fountain. No dress code. Convenient location right off 1-15. Walking distance from restaurants.

SUMMARY:

The Product Expert is responsible for providing product specific expertise, training, and consulting to internal customers. The Product Expert will enable our internal customers to assist our external customers with optimized utilization of the Independent Deaelrship Management System (iDMS) with the goal of increasing customer satisfaction and retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Complete simple to moderately complex tasks related to the customer service of a specific product line

Develop and implement best practices for a specific product lines

Analyze various forms of data to make recommendations to internal customers regarding users in their territory

Coordinate with internal customers on projects involving product optimization and best product practices and procedures; communicate with customer facing teams on a daily basis until issues are resolved

Work independently under general supervision with minimal directions And other duties as assigned

BASIC QUALIFICATIONS

2+ years of experience in a customer service role preferrably for a software company

Proficient in Microsoft Office Suite 

Demonstrated ability to communicate effectively over the phone

 

PREFERRED SKILLS AND EXPERIENCE:

Experience with Independent Automotive Dealership industry

Bachelor’s degree or equivalent work experience

Experience in the automotive industry 

Experience with Salesforce

 

ADDITIONAL REQUIREMENTS:

Position may require some travel – up to 25%