Customer Support Agent - Fun Tech Company!

Irving, TX

DealerSocket was founded in 2001. Since our inception, we have become an industry leading provider of Software as a Service (SaaS) solutions for the automotive industry.

We create and deliver a fully integrated technology platform to auto dealerships.

Our Culture:

Here's a glimpse into our world: https://www.themuse.com/companies/dealersocket/office/irving

 

Position:

Customer Care Representative

JOB PURPOSE SUMMARY

The position is responsible for supporting customers who have DealerSocket products.

ESSENTIAL JOB DUTIES

• Provide world class customer support via telephone, chat and email to clients and vendors

• Resolve customer’s questions about DealerSocket products

• Provide training to customers on best practices on how to use our systems

 

Job Qualifications

Education:

• High School diploma or equivalent; some college course preferred

Experience:

• 1+ years of Customer Service experience, 1+ years of Technical Support Experience desired

Required Skills:

• Excellent verbal and written communication skills

• Excellent customer service skills and a positive attitude

• Strong problem solving and analytical skills

• Ability to respond to a fast paced and changing environment

• Organized and able to multi-task well

• Impeccably dependable

• Display strong teamwork and interpersonal skills

• Ability to identify issues and to solve problems with many variables