Product Expert- Automotive Service Department Software
We design, develop, and provide a technology platform for automotive dealership industry. We have a product suite of really cool software solutions for just about every department of our customer's business. 1/3 of all cars sold in the US and Canada are sold by companies using our products.
Awesome products: analytics, marketing, finance, sales, service, customer experience, and data mining solutions
Advancement opportunities: DealerSocket is growing rapidly. We have made several strategic acquisitions in order to deliver even more services to our clients which adds to already diverse career paths.
Free soda fountain. No dress code. Convenient location right off 1-15. Walking distance from restaurants.
The Product Expert is responsible for providing product specific expertise, training, and consulting to internal customers. The Product Expert will enable our internal customers to assist our external customers with optimized utilization of Automotive Service Scheduling and Marketing tool with the goal of increasing customer satisfaction and retention.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Complete simple to moderately complex tasks related to the customer service of a specific product line
Develop and implement best practices for a specific product lines
Analyze various forms of data to make recommendations to internal customers regarding users in their territory
Coordinate with internal customers on projects involving product optimization and best product practices and procedures; communicate with customer facing teams on a daily basis until issues are resolved
Work independently under general supervision with minimal directions And other duties as assigned
2+ years of experience in a customer service role preferrably for a software company
Proficient in Microsoft Office Suite
Demonstrated ability to communicate effectively over the phone
PREFERRED SKILLS AND EXPERIENCE:
Experience with Automotive Service industry
Bachelor’s degree or equivalent work experience
Experience in the automotive industry
Experience with Salesforce
Position may require some travel – up to 25%