CRM Support Agent (Bilingual-Spanish)

Irving, TX

Our Company:

We are a growing company!

We were established in 2001 and since 2014, we have acquired 4 companies!

What We Do:

We create and deliver a technology platform to the automotive industry.

Our Culture:

Being a tech company we have a laid back environment. Casual dress code: sandals and shorts approved, bagel Fridays, and a game room whenever you need a break! Those are just a few of the perks!

Here's a glimpse into our world:           

https://www.instagram.com/dealersocket/?hl=en

https://www.themuse.com/companies/dealersocket

 

 

Job Overview

Will be responsible for receiving inbound voicemail & emails requesting training or technical support for DealerSocket, and following up on open tickets until resolution is found. This person will work closely with the customers as well as other departments within our organization to resolve their concerns.

Education:  High School Diploma or Equivalent; some college courses preferred

Experience:  1+ years of Customer Service Experience, 1+ years of technical Support Experience preferred

Required Skills:

  • Excellent oral and written communication skills are required.  Writing samples may be required upon request.
  • Must have the ability to work in a fast paced office environment.
  • Ability to identify business issues/requirements and to solve problems with many variables and unique situations.
  • Must be able to deal effectively with people. Ability to work under pressure is essential.

 

*****POSITION STARTS AT $13/HR. WITH POTENTIAL TO EARN $15/HR. AFTER 6 WEEK TRAINING/CERTIFICATION*****