Customer Support Representative (Inventory) Fun team!

Irving, TX

DealerSocket was founded in 2001. Since our inception, we have become an industry leading provider of Software as a Service (SaaS) solutions for the automotive industry.

We create and deliver a fully integrated technology platform to car dealerships.

Our Culture:

Here's a glimpse into our world: https://www.themuse.com/companies/dealersocket/office/irving

 

Position: Customer Support Representative

 

ESSENTIAL JOB DUTIES

• Answer customers' technical questions and solve problems related to use of FEX, Autostar, or iDMS (dealer management system) and related products

• Use automated phone queue and remote support software

• Effectively document customer calls and problem resolution using SalesForce

• Act independently and assume complete ownership of each customer issue until resolved

• When necessary, collaborate with other resources to resolve issue

• Contact third party vendors with inquiries and request other technical assistance

• Work with team members in other departments for needed problem resolutions

• Use documentation and training tools and provide to customers when needed

• Provide guidance, leadership, technical consultation and training to other staff on problem resolution, new software releases, and additional features as needed

• Provide thorough follow-up with customers, team members, and the entire company, when necessary

Job Qualifications Education, Skills & Experience:

• Experience providing technical support

• Excellent problem solving skills are essential, working knowledge of troubleshooting techniques

• Excellent customer service skills, organizational, interpersonal, and verbal/written communication

• A comprehensive software background is preferred, hardware and systems understanding very

• helpful

• Good presentation and training skills are desired

• Must be able to deal effectively with antagonistic situations, using interpersonal skills to defuse escalated situations

• Bilingual (Spanish and English) is a plus