Upgrade Specialist

 

SUMMARY

The iDMS Upgrade Specialist is responsible for upgrading our current customers using either FEX or Autostar onto our new iDMS platform. The iDMS Upgrade Specialist will be focused on the creation and setup of the iDMS site.

DUTIES

  • Complete simple to moderately complex tasks related to the customer service of a specific product line
  • Develop and implement best practices for a specific product line
  • Analyze various forms of data to make recommendations to internal customers regarding users in their territory
  • Coordinate with internal customers on projects involving product optimization and best product practices and procedures; communicate with customer facing teams on a daily basis until issues are resolved
  • Work independently under general supervision with minimal directions
  • And other duties as assigned

QUALIFICATIONS

SKILLS

OTHER SKILLS AND ABILITIES

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