This position reports to the Director of the Product Support Engineers within Technical Support, and primarily works directly with Technical Support Engineers to provide world class support for the DealerSocket suite of products. One of the primary goals of this position is to assist the Customer Support team with issues that are more technically complex. This person provides subject matter expertise which includes responsibilities such as regular communication with Technical Support Engineer, timely communication, root-cause analysis, performance & process improvement, troubleshooting, trending and resolving complex software support cases. This position will work closely with both the Product & Engineering teams. This expert will identify and reproduce issues, recommend improvements to the product, and will assist with beta testing of new releases.
This Job Description indicates the major duties required, but does not include all the duties and qualifications required of an employee
Essential Job Duties