The Customer Support Expert is responsible for receiving inbound phone calls, chats & emails. This individual will provide training and technical support to customers of the DealerSocket suite of products. This individual will work closely with cross functional teams to resolve concerns, and manage cases to resolution.
This position is full-time. The goal of this position is to gain product knowledge and technical understanding of DealerSocket, with opportunities for advancement within the company.
This Job Description indicates the major duties required, but does not include all the duties and qualifications required of an employee
Essential Job Duties