Sales Coordinator / Sales Help Desk
DealerSocket is a leading provider of software for the automotive industry. Our mission is to drive the future of automotive, by simplifying the experience for its customers and partners with a suite of seamlessly integrated products. DealerSocket’s suite of products includes advanced Customer Relationship Management (CRM), innovative Digital Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, and a Dealer Management System (DMS) for dealers of all sizes. To put it simply: we help dealers sell and service vehicles more profitably, while improving their customers’ experience. The DealerSocket Team is more than 1,000 employees strong, serving nearly 8,000 dealerships. Visit careers.dealersocket.com to learn more about how you can join our winning team!
PERKS & BENEFITS
JOB PURPOSE SUMMARY
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. Every day you will have the opportunity to make an impact for our Sales teams, while simultaneously building your own skill set! We expect you to perform well in a team environment and have exceptional people skills. You ARE Sales Operation’s frontline to Sales; providing a positive attitude and customer service to Sales Managers and Sales Representatives primarily through the ‘Sales Help Desk’. Create Sales Operations cases and provide troubleshooting assistance for Sales to focus on revenue generating activities.
Work with Sales to generate smaller size contracts / addenda as needed. Act as a back-up for Regional Sales Coordinators. Adhere to a same-day response commitment and have the flexibility to maintain inconsistent workflows (peak times vary by time of day and by time of month). Ensure timely follow up / resolution of outstanding issues and set service standards that can be relied upon. Maintain broad and thorough knowledge of DealerSocket solutions. Participate in special projects as needed. Ability to organize, prioritize, complete activities and meet deadlines. Contribute ideas to develop team process and document best practices.
KNOWLEDGE, SKILLS, and ABILITIES:
TRAINING AND EXPERIENCE: