IT Infrastructure Technical Manager (Windows/AWS)

IT INFRASTRUCTURE TECHNICAL MANAGER 

Summary 
The IT Infrastructure Technical Manager is responsible for delivering results and building relationships.  This position requires technical experience in managing development and production infrastructure of multiple SaaS applications that also require strong organizational and collaboration skills and partnering with numerous distributed teams. This is a hands-on role with the expectation of devoting 50% to completing technical deliverables and 50% managing process improvement, people and team development, contract and vendor relationships, and project deadlines.  

Key Job Functions/Requirements
Manage team workflow, intake process, project prioritization and standardization.
Manage availability and performance of multiple SaaS applications in 24x7x365 environment.
Oversee technical projects and continually improving infrastructure.
Manage vendor relationships from contract renewals to negotiations.
Collaborates with other infrastructure teams, developers, business analysts and other business stakeholders to gather, plan, and implement requirements to meet business and technical objectives, SLAs, availability and capacity requirements including high availability, farms/clusters, disaster recovery, redundant systems and backup.
Participates in all phases of systems development, deployment and configuration including performance and availability, monitoring & alerting, data integrity, security and capacity planning.
Performs all tasks in accordance with Agile project management methodologies, adhere to version & release management, scheduling, change control, security and applicable operational policies and procedures.
Provides escalation for on-call support to resolve and/or escalate production incidents or issues outside normal working hours including support during software deployment/release activities.
Work closely with team members to plan out career path and goals to get there.
Provide coaching, mentorship, and feedback for team members.

Qualifications

Education: Bachelor’s Degree or equivalent experience and knowledge

Experience:
3+ years managing and developing an IT team.
5+ years as a Systems Engineer or related experience.
Demonstrable understanding and skills in deployment, configuration, maintenance and administration of AWS and Windows operating systems and core applications (Active Directory, Microsoft DNS, etc).
Excellent communication and collaboration skills, excellent organizational skills, proven ability to prioritize multiple activities and objectives to thrive in a rapidly changing environment.
Experience in a SaaS web development environment.
Experience with CI/CD pipelines and Infrastructure as Code (IaC).
Experience with code repositories and branching/versioning concepts.
Experience working in a SAFe Scrum Agile workflow.
Strong infrastructure knowledge of virtualization, servers, storage, network, load balancer, firewalls.
Experience with programming and scripting languages (e.g. C#, .NET, Java, Go, PowerShell, Bash, Python) and AWS configuration files such as JSON and YAML.
Experience with Microsoft web and database servers, including IIS and MSSQL.

Perks & Benefits 
Medical, Dental, Vision, 401k
Company-paid Life & Disability Insurance
Paid Vacation, Sick Days & Holidays
Paid Parental Leave
Wellness Program that pays up to $200 per year
Collaborative & Open Office Environment

About DealerSocket 
DealerSocket is a leading provider of software for the automotive industry. Our mission is to drive the future of automotive, by simplifying the experience for its customers and partners with a suite of seamlessly integrated products. DealerSocket’s suite of products includes advanced Customer Relationship Management (CRM), innovative Digital Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, and a Dealer Management System (DMS) for dealers of all sizes. To put it simply: we help dealers sell and service vehicles more profitably, while improving their customers’ experience. The DealerSocket Team is more than 1,000 employees strong, serving nearly 8,000 dealerships. Visit careers.dealersocket.com to learn more about how you can join our winning team!

 
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