Implementation Consultant

IMPLEMENTATION CONSULTANT

SUMMARY

The iDMS Implementation Consultant is responsible for providing the initial consultation and training to our onboarding customers during their implementation phase.  This includes product specific expertise and training to these customers, as well as consultation directly following their activation on iDMS. The iDMS IC will communicate directly with Onboarding Specialist and assist to own the relationship and success of that customer through the implementation period. The purpose of this role is to ensure a smooth transition to iDMS and help the dealership reach an acceptable level of comfort and autonomy on the technology with the ultimate goal of customer retention. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Complete simple to moderately complex tasks related to the customer training of iDMS during implementation
Insure customer has required reports to accurately and effectively perform their responsibilities at the dealership
Coordinate with internal teams on projects involving product optimization and best product practices and procedures
Communicate with customer facing teams on a daily basis until issues/needs are satisfied 
Assist customers and the Project Manager on data and accounting set up QA
Coordinate and conduct hand-off of customer to long term Customer Success Manager
Work independently under general supervision with minimal directions
Other duties as assigned

BASIC QUALIFICATIONS

REQUIRED SKILLS AND EXPERIENCE
2+ Years of experience working directly with customers
Bachelor’s Degree (or 2+ years equivalent experience/training)
Experience presenting both to groups and one-on-one
Demonstrated communication skills and ability to communicate effectively over the phone
High level of detail needed as well as good organizational skills

PREFERRED SKILLS AND EXPERIENCE
Experience in the automotive industry
Ability to work in a fast-paced office environment
1+ years of experience managing projects
Experience with Salesforce
Proficient in Microsoft Office Suite

ADDITIONAL REQUIREMENTS
Position may require some travel – up to 25% 

ABOUT DEALERSOCKET
DealerSocket is a leading provider of software for the automotive industry. Our mission is to drive the future of automotive, by simplifying the experience for its customers and partners with a suite of seamlessly integrated products. DealerSocket’s suite of products includes advanced Customer Relationship Management (CRM), innovative Digital Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, and a Dealer Management System (DMS) for dealers of all sizes. To put it simply: we help dealers sell and service vehicles more profitably, while improving their customers’ experience. The DealerSocket Team is more than 1,000 employees strong, serving nearly 8,000 dealerships. Visit careers.dealersocket.com to learn more about how you can join our winning team!

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