Manager, iDMS Forms

Manager, iDMS Forms

SUMMARY

The iDMS Forms Manager is responsible for managing the performance, health, growth and goals of the forms team.  This role will be responsible for leading the team to hit company and department set OKRs.

DUTIES
Directly oversee the forms specialist and quality and compliance specialist
Manage all iDMS forms projects including timelines and resource distribution
Coordinate closely with Onboarding and Upgrade Manager to insure all new client and upgrade forms finished by assigned deadlines
Manage team capacity and assign projects as needed
Create and maintain process guides and documentation policies for the team
Create and maintain performance measurements for team members 
Identify and execute on OKRs pertaining to the forms dept.
Accurately report monthly numbers through Salesforce reports
Work with compliance and quality specialist to maintain an up-to-date forms library and ensure every new form or updated forms is completed correctly and accurately 

QUALIFICATIONS
Bachelor’s degree or equivalent work experience 
2+ years of experience with one or more DealerSocket Products

REQUIRED SKILLS
Management skills and the ability to coach team members
Must be able to provide support and communication to an extensive customer base within the automotive industry.
Excellent oral and written communication skills are required.
Experience with Salesforce
Project documentation
Must have the ability to work in a fast paced office environment.  
Ability to identify business issues/requirements and to solve problems with many variables and unique situations. 
Ability to work independently and creatively.
Must be able to maintain integrity, minimize confusion and keep control throughout the project lifecycle.
Must be able to deal effectively with people. Ability to work under pressure is essential.  
Must possess good judgment, initiative, strong work ethic and dependability.

OTHER SKILLS AND ABILITIES
Position may require some travel – up to 25% 
Typically requires sitting, speaking, and computer use for extended periods of time.  
May require interaction with vendors

 
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