Incident Manager

Incident Manager

ABOUT DEALERSOCKET

DealerSocket is a leading provider of software for the automotive industry. Our mission is to drive the future of automotive, by simplifying the experience for its customers and partners with a suite of seamlessly integrated products. DealerSocket’s suite of products includes advanced Customer Relationship Management (CRM), innovative Digital Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, and a Dealer Management System (DMS) for dealers of all sizes. To put it simply: we help dealers sell and service vehicles more profitably, while improving their customers’ experience. The DealerSocket Team is more than 1,000 employees strong, serving nearly 8,000 dealerships. Visit careers.dealersocket.com to learn more about how you can join our winning team!

PERKS & BENEFITS

POSITION SUMMARY

The Incident Manager position is responsible for the monitoring of all aspects of the DealerSocket infrastructure to ensure system stability, optimum performance and availability. The Incident manager will assist in managing all monitoring and alerting responsibilities to evaluate the proper response and escalation to the proper team as necessary. This individual will also assist all teams to improve and expand monitoring capabilities and assist with reporting on system performance and capacity. 

RESPONSIBILITIES

QUALIFICATIONS

Education: Bachelor’s Degree or equivalent experience and knowledge

EXPERIENCE

OTHER ABILITIES

PHYSICAL DEMANDS

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