Accounts Receivable Collections Specialist

The primary responsibility of the Accounts Receivable Collections Specialist is to contact customers to determine reason for payment delinquency and obtain payment commitment. You will be required to operate in multiple capacities including collections, issue resolution and customer account reconciliation. 
Contact customers to determine reason for payment delinquency on past due invoices
Manage customer portfolio of focus customers primarily related to groups and larger volume dealers
Daily collection calls while documenting all notes in Intacct financial system related to all customer conversations including emails and letters
Aid Collections team with final balance customers that need a “second voice” in order to resolve an outstanding balance and avoid 3rd party collection agency placement
Resolve balances over 91 days to keep up with quarterly aging bucket goals determined by Sr. Management team.
Work with Collections team members to identify potential problems and help create a resolution that is both help DealerSocket and the dealer.
Email lockout letters/demand notices to unresponsive and past due customers
Escalate and work directly with Sales Managers and Customer Success Managers to resolve any product or billing disputes resulting in past due AR balances.
Bachelor’s degree preferred but not required
Previous experience in Accounts Receivable, Credit and/or Collections
Proven capability to escalate, problem solve and work professionally with both internal and external customers
Educates customers on their alternatives and the ramifications of their actions if invoices are not paid in a timely manner
Negotiation skills – familiar with payment plans & how to negotiate and prepare them
Ability to exhibit composure and confidence when dealing with stressful or high-pressure situations
Works well in a challenging high growth environment that is constantly changing
Intermediate to Advanced Microsoft Office proficiency with heavy excel
A background in either finance or accounting
Previous experience with Salesforce
Familiar with credit card transactions, processing, ACH and online payment portals
Work is performed in a normal office setting with minimal exposure to health or safety hazards; substantial time is spent working on a computer.
Some travel may be required at times, but less than 5%.
Medical, Dental, Vision, 401k
Company-paid Life & Disability Insurance
Paid Vacation, Sick Days & Holidays
Paid Parental Leave
Wellness Program that pays up to $200 per year
Collaborative & Open Office Environment 
DealerSocket is a leading provider of software for the automotive industry. Our mission is to drive the future of automotive, by simplifying the experience for its customers and partners with a suite of seamlessly integrated products. DealerSocket’s suite of products includes advanced Customer Relationship Management (CRM), innovative Digital Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, and a Dealer Management System (DMS) for dealers of all sizes. To put it simply: we help dealers sell and service vehicles more profitably, while improving their customers’ experience. The DealerSocket Team is more than 1,000 employees strong, serving nearly 8,000 dealerships. Visit to learn more about how you can join our winning team!

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